Terms & Conditions
CUSTOMER CARE
At KLM Craft Haus, we pride ourselves on creating custom drinkware with a personal touch. As a family-owned business, we treat every customer like part of our family. We’re here to make sure your experience is seamless, from the moment you place an order to when you hold your engraved tumbler in hand. Our team of skilled artisans—mom and two daughters—work with care and dedication to ensure each piece is crafted to perfection
PRIVACY & SAFETY
At KLM Craft Haus, we value your trust and are committed to protecting your privacy. We believe in transparent, responsible use of your personal information, ensuring a safe shopping experience on our website.
We collect only the information necessary to fulfill your orders and enhance your shopping experience. This may include details such as your name, shipping address, email, and payment information. Rest assured, we use this information solely for order processing, communication regarding your purchase, and improving our services. We do not sell or share your personal data with third parties.
ACCESSIBILITY STATEMENT
KLM Craft Haus is committed to ensuring our digital platforms are accessible to everyone, regardless of ability. We follow [Web Content Accessibility Guidelines (WCAG) 2.1] at [conformance level, e.g., AA] to create an inclusive experience for all users.
Accessibility Features
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Alternative text for images.
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Structured headings for easy navigation.
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High-contrast design for readability.
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Compatibility with screen readers and keyboard navigation.
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Resizable text options.
Ongoing Efforts While some content may not yet meet full accessibility standards, we are actively working to improve. We also collaborate with third-party providers to address accessibility issues in embedded content.
Feedback and Contact If you encounter any barriers or have suggestions, please contact us at support@klmcrafthaus.com. We strive to respond to inquiries within 5 business days.
Thank you for helping us create a more inclusive experience for all!
PAYMENT METHODS
Our website employs industry-standard encryption and secure payment gateways to protect your financial information. All transactions are processed securely to provide you with peace of mind when shopping with us.